These questions cover a range of aspects from initial impressions to specific tasks, interaction feedback, error handling, overall satisfaction, and future expectations. You don’t need to ask all the questions from this list; choose questions that are relevant to your testing goals.
Layout design
- What is your first impression of this design/layout?
- What do you notice first when you look at this screen/page?
- Did you have any trouble understanding the interface?
Design clarity
- How would you rate the clarity of the instructions/guidance provided?
- Do the options/buttons/links make sense to you?
- Are there any terms or language used that are unclear?
- Were there any elements on the screen that distracted you or seemed unnecessary?
Design look and feel
- How did using this product make you feel?
- Were there any moments of frustration or delight while using this product?
- How does the overall aesthetic appeal to you?
- How would you describe the tone and language used in the product?
- How would you describe the overall look and feel of the interface?
- Does anything stand out to you immediately as either positive or negative?
Findability and navigation experience
- Were you able to find all the necessary information to complete this task?
- How easy or difficult is it to navigate between different sections/pages?
- Did the product behave the way you expected it to during this task?
- Did you feel confident in your ability to complete this task successfully?
Interaction experience
Ask these questions after the user completes tasks.
- Did you find any features particularly helpful or frustrating?
- Did you encounter any problems that you didn’t expect?
- Did you feel in control while using the product, or did it feel unpredictable?
- What did you like most about using this product?
- What did you like least about using this product?
- How responsive was the product to your actions? Did you encounter any delays or unexpected behavior?
Error handling and recovery
- Did you encounter any errors or problems while using the product?
- How clear and helpful were the error messages or alerts?
- Were you able to recover from any errors easily?
- Did you encounter any situations where you weren’t sure what to do next?
Overall impression of a product
- Is there anything specific that stood out to you during this session?
- How would you describe this product to a friend who has never seen it before?
- How does this product compare to others you have used for similar tasks?
- What are the strengths of this product?
- What are the weaknesses of this product?
- Is there anything else you would like to see included in future updates?
